Effective Date: April 1, 2025
Last Updated: April 1, 2025
Hooloo (“Hooloo”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data in compliance with applicable privacy laws in Ontario and Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Who We Are
Our website address is: [https://hooloo.ai]
Hooloo Shipping is a reverse logistics technology company based in Ontario, Canada, leveraging AI and anchor-free localization to optimize returns and sustainability.
2. What Personal Data We Collect and Why
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string (hash) created from your email address may be provided to the Gravatar service to check if you’re using it. The Gravatar privacy policy is available here: https://hooloo.ai/privacy-policy/. After your comment is approved, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the website may download and extract location data from such images.
Cookies
If you leave a comment, you may opt-in to save your name, email, and website in cookies. These are for your convenience and last for one year.
When you visit the login page, we set a temporary cookie to check if your browser accepts cookies. It contains no personal data and is discarded when the browser is closed.
Upon logging in, several cookies are set to save login and screen display preferences. Login cookies last 2 days; screen option cookies last 1 year. “Remember Me” keeps your login active for 2 weeks.
If you edit or publish an article, an additional cookie is saved indicating the post ID of the article and expires after 1 day.
Embedded Content
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from third-party websites behaves as if you visited the other site directly and may:
Collect your data
Use cookies
Track interactions if you’re logged in to that service
Account and Profile Data
For users who register on our site (if applicable), we collect and store personal information provided in your user profile, which you may view, edit, or delete at any time (except for the username). Website administrators may also access and manage that data.
3. How We Use Your Data
We use your personal data to:
Deliver, operate, and improve our logistics services
Communicate updates, support, and relevant news
Analyze and understand usage patterns for better performance
Comply with legal obligations
4. Who We Share Your Data With
We do not sell your personal data. We may share it with:
Third-party service providers assisting in operations (e.g., hosting, analytics, logistics tools)
Government or legal authorities when required to comply with applicable law
If you request a password reset, your IP address will be included in the reset email
5. How Long We Retain Your Data
Comments and associated metadata are retained indefinitely.
For registered users, all profile information is stored until deleted by the user or an administrator.
6. What Rights You Have Over Your Data
You may request:
An exported file of the personal data we hold about you
Deletion of your data, except information we must retain for legal, administrative, or security purposes
To make a request, contact us at [email protected].
7. Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service. We may store or process data outside Ontario or Canada, but we ensure all third-party services comply with relevant data protection standards.
8. Security
We take reasonable organizational and technical measures to safeguard your personal data from unauthorized access, loss, misuse, or alteration.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in technology, law, or our practices. Updates will be posted here with a new “Last Updated” date.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, contact us at:
Hooloo Shipping
Suit 1400 – 330 Bay Street, Toronto, ON, Canada, M5H 2S8
Email: [email protected]
Phone: +1 6478462826